Applications Support Specialist Job Description

Applications support specialists provide assistance related to the installation, operation, and maintenance of computer software application programs. They are typically the contact person who would receive and handle support tickets and resolve support-related issues. They may provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time chat. They may track support records and analyze data to identify patterns of common issues.

Applications support specialists often have at least an associate degree or technical degree/certification in a computer or IT discipline, or an equivalent amount of work experience. They must have in-depth familiarity with common software applications and related tools, particularly those considered essential or standard in that industry or organization. These roles require strong communication skills and advanced customer service capabilities.

Applications Support Specialist Job Description Template

Job Overview

Responsibilities for Applications Support Specialist

• Develop and implement a quality assurance process to include outreach.

• Participate as a member of Tier I Help Desk support team

Qualifications for Applications Support Specialist

• Bachelor's Degree in computer science.

• Expertise with SQL and common programming languages.

Ready to Hire an Applications Support Specialist?

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Employers: How to Write Great Job Descriptions

• Be sure to mention requisite years of experience and educational requirements
• Tell job seekers what's unique about your company and job
• Ideal length is a few paragraphs or about 200 words
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